Ordering Details

Sales Tax
Shipping & Handling
Export
Credit Card Charges
How to Order
Quick Ship

Sales Tax
Currently, we do not charge sales tax on items shipped to any state other than North Carolina.
We do assess North Carolina Sales Tax only on items shipped to North Carolina addresses or items picked up at our North Carolina showroom. NC Sales Tax is determined by the destination county. Most destinations require a 6.75% sales tax which is calculated on our order form. If we are shipping to a county that is an additional .25% or .5%, that amount will not be indicated on the order form but will be charged.

Shipping and Handling
All items are shipped disassembled for safe delivery. Simple and complete instructions are included. See Assembly for more information. We ship by common carriers and insure our chandeliers, sconces, and candelabra as they are shipped from our showroom. If these items are broken in shipment, simply contact us and we will send you the necessary replacement component.
US Shipping charges for our made to order products are:

     * Within North Carolina - no charge
     *VA and SC - 3%
     *States on or east of the Mississippi - 5%
     *States west - 7%
     *Alaska, Hawaii, and Puerto Rico - 10%
     *For international shipping charges, including Canada, please contact us with your full address and chandelier of choice, and we will explore shipping charges for you.

Please allow 3-4 weeks for manufacture and delivery.

Shipping charges on Replacement Parts are determined by a different schedule.

Export
We export to most countries; however, we cannot rush items to nor accept returns from any countries other than the USA and Canada. Orders shipped to destinations outside of North America may take up to 6 weeks. Please place orders for export by phone, email, or fax and we will assess your shipping costs individually. You are responsible for duty, taxes, and any additional costs. In addition, please verify the type of sockets needed for your country’s electrical system. In some cases we can comply.

Credit Card Charges
As soon as your order reaches us, we place it in production. Because your fixture is made to order, to your specifications, we require a 50% deposit when you order your light fixture. The balance will be charged at shipping.

Please allow 3-4 weeks for manufacture and delivery.

How to Order
As soon as your order reaches us, we place it in production. Because your fixture is made to order, to your specifications, we require a 50% deposit when you order your light fixture. The balance will be charged at shipping.

If you are not customizing anything, we invite you to order through our website. Or, you may phone, fax, or email us.

Quick Ship
We offer a rush service that will cut the production time to 5 days. The charge for this is 15% of the order. Air shipping is an additional cost and depends upon the destination. There are exceptionally busy times during the year that this service is not available. This service is not available to destinations outside of the US or Canada. Please call us to place a Quick Ship order.